Politique d’expédition

 

1. Shipping Policy

1.1 Shipping Methods and Timelines

We offer the following shipping methods:

  • Standard Shipping: within 2-7 business days
  • Express Shipping:   within 2-3 business days
1.2 Order Processing Time

Orders are typically processed and shipped within 2 to 5 business days. You will receive a confirmation email with tracking information once your order has been shipped.

1.3 Shipping Rates

Shipping rates vary based on the shipping method selected and the weight/size of the items. The shipping cost will be calculated and displayed at checkout.

1.5 Order Tracking

You can track your order using the tracking number provided in your shipping confirmation email or by contacting us.

1.6 Lost or Stolen Packages

We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier for assistance.

1.7 Shipping Address Errors

It is your responsibility to provide accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by the customer.

1.8 Returns Due to Shipping Issues

If your order is returned to us due to an incorrect address provided by you, refusal to accept the package, or failure to pick up the package from a shipping carrier location, you may be responsible for additional shipping charges.

2. Refund Policy

2.1 Eligibility for Refunds

We offer refunds under the following circumstances:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within at the same day of receiving your order to arrange for a replacement or refund.
  • Incorrect Items: If you receive an incorrect item, please contact us within the same day of receiving your order to arrange for a replacement or refund.
  • Non-Delivery: If your order does not arrive due to a shipping issue or gets lost in transit, please contact us for assistance.

  • Return Conditions

    Products must be returned in their original packaging and in the same condition as sent from us.
  • Please know that we don't change any OPEN item due to its nature( safety of food and beverages) 

 

2.4 Non-Refundable Items

Certain items are non-refundable

  • Customers are not permitted to open the package before paying to check the contents. If you have any problem please feel free to contact us.
  • We rely on reputable shipping companies to deliver your order safely and on time. However, if there are any issues with the delivery, please contact us, and we will assist you in any way we can.
  • It is the responsibility of the shipping company to ensure that your order arrives in good condition. If your package arrives damaged, please contact the shipping company directly to file a claim.